Refund Policy

1. Scope

This policy applies to FxPeek Pro license purchases through our checkout (Polar; existing or future Lemon Squeezy or Paddle orders are included). Free use of the extension and website tools does not involve a payment and is not covered by refunds.

2. Default: no refund

Because Pro is a digital license delivered promptly after payment, all sales are final unless the exception in Section 3 applies.

3. Full refund for broken claimed features

If a feature we claim on getfxpeek.com, in store listing copy we control, or in in-product Pro marketing does not work when used as documented, and the failure is attributable to FxPeek (not a third-party site change, network block, unsupported browser, or local misconfiguration), you may request a full refund of the Pro purchase price.

3.1 Reasonable proof

Please include enough detail for us to reproduce or verify the issue, such as:

• Purchase email and license key (or order id)
• Browser and extension version
• Which claimed feature failed
• Steps to reproduce, screenshots, or a short screen recording

We may ask clarifying questions. We will not require invasive access to your device.

4. How to request

Email support@getfxpeek.com with the subject line “Refund request” and the information in Section 3.1. You can also start from our Contact page.

We aim to respond within seven (7) business days after we have enough information to evaluate the claim. Approved refunds are issued through the original payment channel when possible.

5. Abuse and chargebacks

Refunds are not available for license sharing, key theft after delivery, or attempts to obtain both a refund and continued use of Pro. Opening a chargeback without first contacting Support may result in license revocation while the dispute is investigated.

6. Related terms

This policy is part of your agreement with us together with the Terms of Service.